Privacy Policy

Pixlvape.com. has created this Privacy Notice in order to demonstrate our strong commitment to protecting the privacy of all visitors to our site. If you have any questions or comments about this Privacy Notice, they can be directed to info@pixl.com or in writing to the address supplied at the bottom of this page.

Part One: All visitors to pixlvape.com are promised that:

• Pixlvape.com. will always respect your right to privacy. However, we understand that the internet is not a secure medium and therefore we have implemented security measures to, where possible, protect the loss, misuse or alteration of information placed under our control.
• All data gathered as a result of your website visit or product/service purchase or visit to our business will be treated as confidential.
• All orders or bookings placed online will be confirmed by email if you have provided an email address.

Part Two: How we use your data:

• To place an order, make a booking or enter a promotion, you will be required to supply contact and personal information.
• For our ‘customers', we use your personal data for certain legitimate business purposes, for example, we may ask for your name, address, phone number and email, to tell you about new products and services and to send you marketing communication and offers to use in stores or on our website. We may also send you surveys to help us improve how we service you.
• We will consider you as a ‘customer' for 13 months since the date of your last order/booking. If you do not order/book within 13 months you will automatically be opted out of receiving our direct marketing.
• If you order again from us after 13 months and have not opted out, we have a legitimate interest to re-commence sending you marketing communications about our products and services.
• You can opt out of these messages at any time by contacting our team at info@pixl.com.
• We may use personal and profile data to tailor your experience on our interactive services.
• We may use your IP address or other identifying information to help diagnose problems with our server, to monitor numbers of users and/or to administer our interactive services as well as to identify and eliminate fraud.
• Accordingly, Pixlvape.com. would encourage you to be cautious about the information you choose to release and to safeguard passwords.
• For people who have registered on our website but haven't yet bought any of our products and services, we will ask for your consent to process your data before we send you marketing offers.
• We do not transfer your personal information outside the European Economic Area.
• We will request that users who wish to submit personal information are aged 16 years or older or that minors obtain permission from their parents or legal guardians before submitting such information.
• Whenever we process your personal data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish and if you wish to do so please contact us at info@pixl.com. Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.

Part Three: How long will you keep my data?

• We'll normally hold onto your data if you're a customer, for as long as is necessary to give you the services you're using in accordance with our retention policy.

Part Four: Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

To get in touch, email: info@pixl.com

Or write to: pixlvape.com

85 Great Portland Street, First Floor, London, Great Portland Street, London, England, W1W 7LT

Currently cookies are used on info@pixl.com to identify you for usability purposes. These in no way track your movement around the service or record any information about you. They are used specifically for identifying if you have used the site before & remarketing purposes.

For further information on cookies please refer to http://www.youronlinechoices.com/uk/your-ad-choices.

This site includes instructions on how to accept or reject cookies and also how to remove them should you wish to do so.

Part Six: Disclaimer

If Pixlvape.com. provides links to other services, Pixlvape.com. is not responsible for the content or privacy practices of these services. Pixlvape.com. reserves the right to modify, alter or otherwise update this Privacy notice at any time and you are therefore encouraged to review it from time to time.

Part Seven: Klaviyo and SMS Bump Information

We are using a text messaging platform which is subject to the following terms and conditions. By opting-in for our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications for your order (including abandoned cart reminders) as well as text marketing offers. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provide you with in any of our messages.

You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions, please text "HELP" to the number that you receive the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

Part Eight: Trademarks and Copyright

All content included on this site, such as text, graphics, button icons, images and software, is the property of Pixlvape.com. and is protected by UK and European copyright laws. The content and software on this site may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Other Pixlvape.com. graphics, logos and trade names are trademarks of Pixlvape.com.. Pixlvape.com. trademarks may not be used in connection with any product or service that is not affiliated with Pixlvape.com. in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Pixlvape.com..

Part Nine: Age Verification 1account.net

Information we collect from other sources*

Where you have asked us to provide a restricted product or service, we may collect information from One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction and other legislation. We will record that you have been successfully verified so that you don’t need to go through the process again. You can find information about how 1account manage your personal data and view their privacy policy by visiting their website: 1account.net.

Who we share your information with*

Where you have asked us to provide an restricted product or service, we may share your information with One Account Mobile Limited (1account), and third-party providers of identity data to 1account. This is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction and other legislation. 1account may retain relevant data for the purpose of future verifications. All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account how manage your personal data and view their privacy policy by visiting their website: 1account.net.

Part Ten: Terms and Conditions

Our company terms & conditions can be viewed here from the link below.

Part Eleven: Contact Us

If you have any questions about this Privacy Notice or you wish to make a complaint about how your personal data is being processed by us, or how your complaint has been handled, you have the right to lodge a complaint directly with the Supervisory Authority and Pixlvape.com. data protection representative.

The details for the latter are:

Data Protection info@pixl.com

85 Great Portland Street, First Floor, London, Great Portland Street, London, England, W1W 7LT