Last updated: 20/05/2025
At PixlVape, we’re committed to delivering your orders quickly, securely, and reliably. This page outlines our payment process, delivery services, and returns policy, offering full transparency and support throughout your shopping journey.
All payments on PixlVape.com are securely processed through Trust Payments, a trusted UK gateway known for industry-leading encryption and fraud protection. We accept all major debit and credit cards, and there are no hidden fees at checkout.
Payments are accepted in any card currency and automatically converted at the current exchange rate. To ensure your transaction is successful, please do not close your browser window until you are redirected to our official order confirmation page.
We offer free delivery across the UK, with service levels varying slightly depending on your location.
Enjoy FREE Next Working Day Delivery via DPD, no matter how much you spend:
- Courier: DPD
- Delivery Time: Next Working Day
- Order Cut-Off: Orders placed before 6:30pm Monday–Friday are dispatched the same day
- Weekend Orders: To receive your order by Monday (if it’s a working day), please order by 7:00pm Friday
- Tracking: Full tracking details are emailed upon dispatch
We provide FREE Royal Mail 2 Working Day Delivery on orders £20 and over:
- Courier: Royal Mail
- Delivery Time: Within 2 working days
- Order Cut-Off: Orders placed before 6:30pm Monday–Friday are dispatched the same day
- Tracking: Provided where available
All delivery timeframes refer to working days (Monday–Friday, excluding public holidays). During busier periods such as public holidays or promotions, some delays may occur, though we always aim to communicate any disruptions in advance.
Once your order is shipped, you will receive tracking information via email to help you monitor your delivery from dispatch to doorstep.
We want you to feel confident shopping with us. Our returns process is straightforward and compliant with UK consumer law, while also considering the safety and hygiene of vape-related products.
If you change your mind, you can return unopened and unused items within 30 days of receiving your order. All returned products must be sealed in their original packaging and in a resellable condition. Once received and inspected by our team, we’ll issue a refund. Please note, return shipping costs are the responsibility of the customer unless the item is faulty. Original shipping fees (if any) are non-refundable.
If your product arrives faulty or damaged, please contact us within 48 hours of delivery. We may request a photo of the item to help us assess the issue. Once confirmed, we will either replace the item or issue a full refund, including any delivery costs, at no extra charge. If a fault develops within 60 days of receiving a hardware item, you may still be eligible for a refund or replacement.
Due to hygiene regulations, we cannot accept returns for opened e-liquids, used coils, pods, or drip tips unless they are faulty upon first use.
To initiate a return, please email info@pixl.com with your order number and reason for return. We’ll provide you with instructions and, where necessary, a Return Merchandise Authorisation (RMA). You’ll need to return your items using a tracked postal service and keep proof of postage. Once received and inspected, we will process your refund or replacement within 5 business days.
Refunds are made to the original payment method and typically take Depending on your bank, refunds to the original payment method usually take 3–5 business days to appear.
✅ Free delivery across the UK
✅ Tracked courier services for peace of mind
✅ 30-day return window on unused items
✅ Faulty product support within 60 days
❌ No returns on opened consumables (unless faulty)
We take pride in offering fast, reliable delivery and a fair, transparent returns policy. Whether you're a new customer or a regular shopper, your satisfaction and safety are always our top priorities. If you ever have a question or concern, our customer support team is here to help.
Thank you for choosing PixlVape — premium vaping, delivered with care.
Pixl Duo Kits & Pods
Pixl 8000 Kits & Pods
Pixl 6000 Disposables
